How can a chatbot improve customer experience on Your E-Commerce Website?

In the same way that humans converse, AI chatbots deliver solutions in a similar fashion to human conversation. It enables users to ping their favorite brand on Facebook or any other platform and get all the needed information about the latest collection as more.

In 2021, customer service chatbots are expected to generate investments of 4.5 billion dollars, according to Opus Research.

The following are some points to consider about how a chatbot can increase customer satisfaction on your e-commerce website.

1. Enhances cross-selling and upselling

A better time and age has come with the innovation of eCommerce chatbots in which businesses and brands use push notifications. If your prospects accept your recommendations or offers, the chatbot will respond rapidly. This will help you optimize your cross-sell and up-sell efforts

2. Recovery of a cart

The abandoned cart feature of an eCommerce chatbot can also be a great source of revenue. Depending on the preference of the customer, it may inform them that their product is waiting and that it needs cleaning. Customers are prompted to revisit their cart if they haven’t yet purchased anything from their cart.

3. Eliminates IVR through customer service chatbots

During phone calls, interactive voice response (IVR) systems are among the most annoying features of CSS. These systems ask some specific questions and root the prospect’s call based on their voice responses. These systems are highly structured, routing prospects through each response until it reaches the pre-programmed place.

Read here 5 other points to know about eCommerce chatbot.